In a nutshell, we have the utmost respect for our customers' privacy. We will not release or sell any information gathered about our customers.
Sketchcasts collects Personal Data about you when you provide it directly to us, when third parties such as our business partners (e.g. companies with whom we integrate our Service), or when Personal Data about you is automatically collected in connection with your use of our Service. We collect the following Personal Data from you in connection with the Service:
Contact Information: Information we collect to identify or contact you, we collect typical "business card information" such as your first and last name and email address.
Transaction Information: Information related to transactions you conduct on the Service, including when you upgrade your account, and your interactions with the Service (for example the functionality you use and the links clicked on the Service). Note that we do not store payment information - that is handled by Braintree Payments.
User Account Information: Information that identifies you to the Service, such as your user name, email address and IP address. For example, we use this information to authenticate you when you log in to the Service, and use the IP address to help maintain your web session security while using the Service.
User Content: to the extent that you choose to input Personal Data as part of such content, information, and materials that you post to or through the Service.
Log Data: information automatically recorded by the Service about how a person uses our Service, such as IP addresses, device and browser type, operating system, the pages or features of our Website or Service to which a user browsed, the time spent on those pages or features.
We collect Personal Data when a user:
Where is information stored and processed?
Our goal is to provide our customers with secure, fast, and reliable services. Today, Sketchcasts stores data in its AWS data center located in the U.S. In order to bring you world class products, and to provide support and maintenance (e.g. 24x7 support coverage), we may also allow employees located outside the U.S. (e.g. in the EU) to access to certain data for product development, and customer and technical support purposes. We ensure that all such disclosures are compliant with the law and that all use will be for the limited purpose described.
Use of Personal Data
We use Personal Data to:
For example, we use Personal Data to:
We will only use your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity, and our “legitimate interests” or the legitimate interest of others, as further described below.
Contractual Necessity: We process the following categories of Personal Data because we need to process the data to perform under our User Agreement with you, which enables us to provide you with the Service. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Service that require such data:
Legitimate Interest: We process the following categories of Personal Data when we believe doing so furthers the legitimate interest of us or third parties:
Examples of these legitimate interests include:
How do you get my consent?
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
How do I export my information?
You can download your information in text format in the Account Settings page. There is a Export button on the page.
How do I withdraw my consent to tracking?
If after you opt-in, you change your mind, you may withdraw your consent for us to track your interaction with the app by going to configuration and removing consent for cookies.
How do I close my account?
You can close your account by accessing the Account Settings page. There is a Delete Account button on the page. You may request to delete all your information by contacting us at firstname.lastname@example.org.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We share Personal Data with vendors, third party service providers, and agents who work on our behalf and provide us with services related to the Service. These parties are:
AWS: The vast majority of data is hosted in AWS data servers
Braintree: Credit Card payments are managed by Braintree Payments
Paypal: Non Credit Card payments are managed by Paypal
InvoiceXpress: Payment invoicing is done through InvoiceXpress
Google Analytics: Visitor usage tracking is done by Google Analytics
Disqus: Video comments are managed by Disqus
Mailchimp: E-mail announcements are sent using Mailchimp
Outside professional advisors (such as lawyers and accountants): for purposes related to the operation of our business such as auditing, compliance, and corporate governance
When you click on links on Sketchcasts, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Website transfers information encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience.
Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine.
If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won't work properly.
For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org.
Types of Cookies
Necessary cookies: These cookies are essential in helping you to make use of the features and services we offer on the SketchCasts website. Without these cookies, the services you want to use cannot be provided. These cookies do not gather information about you that could be used to identify you, and they do not monitor or remember where you have been on the internet.
Functional cookies: These cookies allow us to provide you with a better online experience when you use our website. They do not gather or store any information which would allow us to identify you personally.
Performance cookies: Performance cookies help us to understand how our customers use our site, so we can keep our products and services relevant, easy to use and up to date. For example, we can see which videos are most popular, identify when and where errors occur, and test different versions of a page in order to provide an improved online experience.
Sometimes, the services we use to collect this information may be operated by other companies on our behalf. They may use similar technologies to cookies, known as "web beacons" or "tags". These are anonymous and, as they are only used for statistical purposes, they do not contain or collect any information that identifies you.
Targeting cookies: We have relationships with carefully selected and monitored suppliers (third parties) who may also set cookies during your visit. The purpose of these cookies is "behavioural advertising" (also known as "behavioural targeting" or "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in. Although these cookies can track your visits around the web they don't know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com.